Work with Help IT — your proactive cyber security company in Taupo
At Help IT, we’re here to make technology work for you. As a leading IT company and cyber security company based in Taupo, we help businesses across the Central North Island and Bay of Plenty take the stress out of IT. Whether you need robust cyber security, reliable cloud services, or managed IT support, our friendly team delivers solutions that keep your business running smoothly and securely. With us, you get more than just technical support—you gain a proactive partner who looks after your entire IT environment, so you can focus on what matters most: growing your business.
Contact us today to see how we can help.
Experienced owners dedicated to your business success
Help IT is owned and operated by Daniel and Ngaire Wilks, who have been hands-on directors since the business began in 2009. With a shared passion for technology and customer care, Dan and Ngaire saw a clear need for an honest, reliable, and professionally run IT company in Taupo. Their vision was to build a business that not only delivers great service but also takes the time to understand each client’s unique needs, providing complete solutions rather than quick fixes. Over the years, their leadership has shaped Help IT into a trusted local partner for businesses seeking peace of mind with their IT.
A history of growth, reliability, and local commitment
Starting with just Dan and Ngaire, Help IT has grown steadily to become the largest IT team in Taupo, now with seven skilled staff members covering all levels of expertise. From junior IT engineers to senior specialists and dedicated accounts management, our team brings a wealth of experience to every project. As a locally owned and operated business, we’re always on the ground, ready to respond quickly and build lasting relationships with our clients. Our commitment to ongoing training and staying ahead in the fast-changing IT world means you benefit from up-to-date solutions and expert advice.
Comprehensive services to solve your IT challenges
We offer a full suite of IT services designed to keep your business secure, efficient, and future-ready. Our key offerings include:
- IT Support & Managed Services: Hardware supply and setup, networking, Teams Phones (VoIP), Microsoft 365 installation and support.
- Cyber Security: Threat detection and prevention, firewalls, endpoint protection, employee cybersecurity training, data encryption, secure remote access.
- Cloud Services: Cloud storage and backup, Microsoft 365 cloud email and apps, cloud migrations, remote desktop and cloud access solutions.
- Security Systems: CCTV installation, alarm systems, and integrated smart security solutions.
From reducing downtime and preventing tech disruptions to protecting against cyber threats and simplifying cloud migrations, we’re here to make your IT problems a thing of the past.
Proven trustworthiness and proactive support
Clients often tell us they find us friendly, easy to deal with, professional, knowledgeable, proactive, and trustworthy. We believe in face-to-face service, building strong relationships, and working collaboratively to find the best solutions for your business. Our engineers are approachable and speak in plain English, making IT less intimidating and more accessible. We take our responsibility seriously—your business IT is in our hands, and we don’t take that lightly. We’re always upskilling and investing in the latest technology, so you can rely on us for cutting-edge solutions and ongoing support.
A tailored approach for the best possible outcome
Every job starts with listening. Once you contact us, we assess your needs and allocate the right team member for the job. For new clients or larger projects, we visit your site for a thorough audit, so we can fully understand your systems and challenges. We then present tailored options and clear advice, ensuring you get the solution that fits your business. Whether it’s a one-off issue, ongoing support, or a major upgrade, we quote transparently and follow up to make sure you’re satisfied. Our goal is to take care of your IT so you don’t have to think about it.
With Help IT, you get a dedicated partner who’s committed to your business success—today and into the future. Please get in touch to find out how our IT and cyber security solutions can make a real difference for your business.
With Help IT, you get a dedicated partner who’s committed to your business success—today and into the future. Please get in touch to find out how our IT and cyber security solutions can make a real difference for your business.